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News Articles
A Note About Third-Party Bill Pay Vendors Jan 24, 2023 \| posted by Conner Williams #education #news #smarthub We want to make it as easy as possible for members to pay their DirectLink bill. Our team would like to make members aware of various third-party online bill pay services that claim you can pay your DirectLink bill through their website. While some of these websites are legitimate, they may... Full Article
OMNI Internet Announcement Jan 1, 2023 \| posted by Jason Nugent #wifi #news #announcements Your Internet. Supersized. OMNI by DirectLink will soon be distributed to active residential members on a fiber connection. This groundbreaking all in one new service will add an abundance of security, built in WiFi, included network benefits, and state of the art features to your fiber... Full Article
DirectLink Experiences Short Internet Outage - October 5, 2022 Oct 5, 2022 \| posted by Conner Williams #company information #news #wifi #internet #outage We can confirm that we experienced a short system-wide unplanned outage on October 5, 2022 that lasted for about 15 minutes. The issue was resolved quickly and all services have been restored. Full Article
DirectLink Community Class: 5 More Ways to Protect Personal Information Online - September 22, 2022 Sep 22, 2022 \| posted by Conner Williams #events #community #community class #company information #news #canby.com Watch a recording of the Sept. 22, 2022 internet safety and privacy Community Class below: Class Description: Why do you seem to get ads on social media for things you recently talked about or searched for? Why do some websites want you to enable 'cookies'? How can you better identify... Full Article
Don’t click on that random text. It’s a scam By Gema de las Heras, Federal Trade Commission Aug 16, 2022 \| posted by Conner Williams #news #scams #education #security #ftc-article #tips Sorry to burst your bubble. That unexpected text from the Postal Service (USPS), Costco, or The Home Depot telling you about an unclaimed package or a survey you can complete to claim a freebie is NOT from them. It’s a scam. The FTC has seen a spike in reports from people getting text messages... Full Article
Only scammers demand utility payments in cryptocurrency By Gema de las Heras, Federal Trade Commission Aug 11, 2022 \| posted by Conner Williams #news #scams #education #security #ftc-article It’s never a good time to have your utilities shut off. But during the hot summer months, the threat of having no power can be especially miserable: no AC, no refrigerator, not even a fan. Scammers know this and will try to trick you into sending them money to keep your electricity on. But there... Full Article
Watch out for emails from scammers posing as computer software company, McAfee. They’re fakes! By Oregon Attorney General Ellen Rosenblum Aug 4, 2022 \| posted by Conner Williams #scams #education #security #news Have you received an email with the subject line "Thank you for your purchase!" that looks like it came from McAfee, a computer security software company? The email claims your account has been “re-approved” and your credit or debit card was charged hundreds of dollars. At the very end of the... Full Article
Selling stuff online? Here’s how to avoid a scam By Alvaro Puig, Federal Trade Commission Aug 4, 2022 \| posted by Conner Williams #news #scams #education #security Courtesy of the Federal Trade Commission's Consumer Advice Blog Selling stuff online can be a great way to make some extra cash. Craigslist, Facebook Marketplace, and other sites attract a lot of buyers — and scammers. Here are some ways scammers try to cheat you and what to do about it. Fake... Full Article
SCAM ALERT: Watch out for robocalls asking for personal info May 31, 2022 \| posted by Conner Williams #robocalls #news #scams The DirectLink Tech Support Team has received several calls from members today, May 31, reporting that they had been called by robocall scammers posing as Amazon. Be on the lookout for calls like these - their goal is to get you to give up your personal or banking information. It's important to... Full Article
DirectLink Barrel ‘O Fun Contest Prize Winners Jan 19, 2022 \| posted by Conner Williams #news #contest Thank you to everyone that entered the Barrel ‘O Fun contest! We had over 350 people guess the number of candies in the jar, with guesses ranging from less than a hundred to more than 20,000! Once all the candies had been carefully counted up, the total amount came to 2,209. Kris... Full Article
DirectLink Lobbies Temporarily Closed By DirectLink Member Services Jan 13, 2022 \| posted by Conner Williams #company information #news Due to COVID-19 precautions and for the safety of our community and staff, the DirectLink lobbies are temporarily closed. The DirectLink staff remains committed to our members and is available to help. There are many ways to communicate with us outside of a personal visit: Call us at... Full Article
DirectLink Office Closures for 2021 Holiday Season Dec 23, 2021 \| posted by Conner Williams #news #company information It's the most wonderful time of the year! The DirectLink offices will be closed tomorrow on Christmas Eve and on New Year's Eve Dec. 31 to give our dedicated staff time with their families. Tech Support remains available at 503.266.8111 in Canby or 503.845.2291 in Mt. Angel, and you can... Full Article
NBC Sports Network, ESPN Classic Discontinued by Network Owners Nov 24, 2021 \| posted by Conner Williams #ezvideo #tv #news NBC Sports Network (NBCSN) and ESPN Classic will be discontinued by their network owners on January 1, 2022. NBCSN’s sports coverage will be moved to USA, NBC Broadcast Network, and Peacock. In addition, DIY Network will change its name to Magnolia Network on January 5, 2022. If you have... Full Article
Possible TV Interruptions Due to Upcoming Solar Flares Oct 5, 2021 \| posted by Conner Williams #ezvideo #tv #news With autumn here and the shift in seasonal weather continuing, there is a chance that television services may see interruptions due to an increase in solar flares. This happens for about one week twice per year during the spring and fall equinox seasons and could affect both EZVideo and IPTV... Full Article
NBC Sports Northwest Discontinued by Network Owner Oct 4, 2021 \| posted by Conner Williams #ezvideo #news #tv Effective September 30, 2021, the network that owns NBC Sports Northwest has discontinued the channel as most of its sports coverage has been moved to ROOT Sports. All DirectLink TV subscribers received notice of this channel lineup change in their September 2021 billing statement. Coverage of... Full Article
Network Contracts Require Changes to DirectLink TV Services Aug 26, 2021 \| posted by Conner Williams #news #tv #ezvideo Several changes are coming to DirectLink’s EZVideo and IPTV cable services. As previously communicated, the company was in unusual mid-year contract negotiations which affected member rates and channel lineups moving forward. The majority of NBC Sports Northwest’s coverage has moved to ROOT... Full Article
July 2021 DirectLink Pay n' Win Gift Card Winners Pay Your Bill on Time and You Could Win a Gift Card to a Local Business! Aug 23, 2021 \| posted by Conner Williams #news #community #smarthub All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment. Easily pay your bill on time with AutoPay in your SmartHub account. Visit DirectLink.SmartHub.coop to create a... Full Article
SCAM ALERT: Fake Email Targeting DirectLink Members' Payment Information Aug 16, 2021 \| posted by Conner Williams #scams #education #announcements #news #email We have received reports of an email scam targeting DirectLink members that seeks to gain access to sensitive payment information. If you receive an email that looks like the image above, do not click on any of the links in the message – this is a scam email. The fake email claims that... Full Article
Save the Date: DirectLink’s Member Appreciation Day is Back! Aug 3, 2021 \| posted by Conner Williams #news #events #announcements #company information #community DirectLink members are the cornerstone of the cooperative, and you deserve to be celebrated. After a hiatus in 2020 due to COVID-related regulations, we're thrilled to announce that Member Appreciation Day is back! This outdoor event has traditionally been held in Mt. Angel to represent the... Full Article
New System Launched to Help Block Unwanted Spam Calls Jun 16, 2021 \| posted by Conner Williams #news #technology #company information #voice #robocalls Tired of hearing about your car’s manufacturer warranty nearing expiration when you don’t even have one? How about that offer for a free cruise that’s completely real and not a very obvious scam? Well, we’ve got good news! As in, actual good news, not a scam claiming to have good news. Per... Full Article
UPDATE: DirectLink Reaches Programming Agreement with AMC Networks May 3, 2021 \| posted by Conner Williams #news #tv #ezvideo Great news! You will continue to receive uninterrupted content on AMC, BBC America, WEtv, and IFC and can watch your favorite shows and movies as usual. DirectLink is pleased to announce that successful negotiations were finalized with AMC Networks prior to the contract expiration. Thank... Full Article
DirectLink Offices to Close Again Under New COVID Mandates Apr 29, 2021 \| posted by Conner Williams #announcements #news #covid-19 #company information Per the Governor's mandate, the DirectLink lobbies at both locations will close to the public as of April 30, 2021. We hope to reopen when the county is moved down to a lower level of risk. Despite the closures, we're here for you. There are many other ways to get in touch with us: • Call our... Full Article
DirectLink Statement Regarding AMC Networks Negotiations Apr 26, 2021 \| posted by Conner Williams #tv #ezvideo #announcements #news DirectLink is currently in negotiations with AMC Networks to renew our agreement to continue to offer AMC, BBC America, WE tv, and IFC to our membership. As your local TV provider, DirectLink believes you deserve access to these channels, and we work hard to keep TV prices as low as... Full Article
March 2021 Pay & Win Giveaway Winners Pay your bill on time and you could win a gift card to a local business! Apr 21, 2021 \| posted by Conner Williams #news #announcements #community DirectLink is proud to serve Canby and Mt. Angel, and we’re excited to give away a gift card to a local business in each community every month! Members that pay their bill on time are automatically entered into a random giveaway for a $50 gift card to a local establishment. To easily pay your... Full Article
Protect Your Personal Information Online and In Person Safely dispose of sensitive documents at Canby’s Shred Day this month Apr 8, 2021 \| posted by Conner Williams #news #events With more and more activity taking place online, protecting yourself on the Internet becomes increasingly important. Identity theft, scams, ransomware viruses, and more can pose a threat to anyone connected to the Internet. Follow the list of tips below to help keep your Internet-connected... Full Article
DirectLink Network Update Following Severe Winter Weather Feb 18, 2021 \| posted by Conner Williams #company information #news #outage Dear members, Establishing, maintaining, and restoring your communication connections to family and friends is our main priority. This is true not only during the past weekend throughout the extreme weather, but every day. We wish to extend our sincerest appreciation of your patience and... Full Article
DirectLink Inclement Weather Update Feb 14, 2021 \| posted by Conner Williams #company information #news #outage We hope you and your loved ones remain safe during this difficult weather event. Due to the impact of the storm on power and on our employees, we are working with a very limited member services staff. Our outside plant technicians are working to restore and keep the essential service of... Full Article
Congratulations to our Member Pattern BINGO winners! Dec 9, 2020 \| posted by Conner Williams #news #announcements #events We had an awesome time playing Pattern BINGO with our members over the past few months, and we hope you did as well! While the COVID situation limited our ability to hold a Member Appreciation Day like we’ve traditionally done in the past with a block party in Mt. Angel, we wanted to do... Full Article
Fake Calls from Apple and Amazon Dec 4, 2020 \| posted by Jason Nugent #news #scams We are receiving reports from members about fake calls from Apple and Amazon trying to scam them. The FTC has an article out describing these scams and providing information on what you should do. For the most part, just hang up and ignore, but view the article from the FTC here for more... Full Article
DirectLink would like to hear your thoughts! Let us know how you like to receive your DirectLink newsletter Dec 3, 2020 \| posted by Conner Williams #news #company information We'd love to hear your thoughts on our print and email newsletters! Complete the short survey below and let us know how you like to receive your DirectLink newsletter. Take the survey here: www.DirectLink.coop/survey Full Article
Give to local nonprofits just by shopping! Oct 29, 2020 \| posted by Conner Williams #news Did you know you can donate to local nonprofit organizations simply through your regular shopping trips? Programs like AmazonSmile and Fred Meyer Community Rewards automatically donate to charitable institutions dear to you when shopping as you normally do. AmazonSmile is a separate website run... Full Article
Happy National Cooperative Month! Oct 1, 2020 \| posted by Conner Williams #announcements #news #company information When you purchased services from DirectLink, you became a member of a local cooperative that has been serving this community for over 116 years. Communications co-ops like DirectLink provide around 50 million rural Americans with Internet, Video, and Voice services. We are fortunate and grateful... Full Article
City of Canby and DirectLink Offer Free WiFi in Three City Parks Jul 22, 2020 \| posted by Conner Williams #announcements #technology #news #company information DirectLink, in collaboration with the City of Canby, is pleased to announce they have received a national Smart Rural Community Grant (SRC) of $5,000 toward the installation of free WiFi access during open hours in three Canby city parks. The organizations have worked closely together over the... Full Article
Congratulations to the 2020 DirectLink scholarship winners! Jun 16, 2020 \| posted by Conner Williams #announcements #news #company information While the COVID-19 situation may have interrupted the school year along with many other facets of our lives, it didn't stop local students from achieving academic excellence and earning scholarships for their future educational endeavors. The Canby Rotary Foundation awarded 26 scholarships... Full Article
DirectLink Internet traffic up since Oregon's "Stay Home" order May 28, 2020 \| posted by Conner Williams #covid-19 #technology #ezvideo #tv #company information #news With the implementation of Oregon’s “Stay Home” order near the end of March, many people are at home to help slow the spread of the novel coronavirus. As such, we have seen a drastic increase in Internet traffic from our members that are working from home, taking care of kids, finding ways to... Full Article
Flowers Fund Scholarships for Local Students and Bring Fun By Conner Williams Apr 23, 2020 \| posted by Jason Nugent #covid-19 #news We could all use a little cheer during these trying times. That’s why DirectLink continues to work to help our local communities. DirectLink purchases tulips from the Mt. Angel Lions Club every year to help fund two $1,000 scholarships for John F. Kennedy High School seniors... Full Article
Online learning resources for kids at home Apr 21, 2020 \| posted by Conner Williams #training #covid-19 #news While school is out during the COVID-19 coronavirus situation, parents may be looking for some online resources to keep their kids engaged and learning. Here are three free resources available that all focus on educational opportunities. 1. Khan Academy offers practice exercises,... Full Article
DirectLink commits to FCC’s Keep Americans Connected Pledge Mar 20, 2020 \| posted by Jason Nugent #announcements #news #covid-19 Update: The FCC has extended the Keep Americans Connected pledge timeline through June 30, 2020. DirectLink will do the same. Suspensions or disconnects due to non payment will be delayed until June 30. We will also not call or attempt to collect on past due accounts during this time. --... Full Article
Coronavirus Press Release Mar 13, 2020 \| posted by Jason Nugent #announcements #company information #news #covid-19 Dear DirectLink Members, As the effects of the Coronavirus/COVID-19 continue to emerge throughout Oregon, the DirectLink team wishes to ensure the safety of both the members in the communities we serve and the dedicated DirectLink staff. To best achieve that, we are implementing a few daily... Full Article
mtvU channel 406 to be removed from EZVideo, Digital TV By Conner Williams Mar 2, 2020 \| posted by Conner Williams #news #tv #ezvideo mtvU channel 406 will be removed on both EZVideo and Digital TV (IPTV) services by 5 PM on March 31, 2020. No other MTV channels will be affected in this lineup change. We apologize for any inconvenience this channel adjustment may cause. Full Article
Possible TV outages due to upcoming solar flares By Conner Williams Feb 26, 2020 \| posted by Conner Williams #news #tv #technology #outage During the upcoming Spring Equinox and the surrounding weeks, there is a chance that television services may see interruptions due to an increase in solar flares. This happens for about one week twice per year during the spring and fall equinox seasons and could affect both EZVideo and cable TV... Full Article
DirectLink Statement Regarding FOX Corporation Negotiations Dec 30, 2019 \| posted by Conner Williams #news #ezvideo #tv DirectLink, along with over 700 rural cable television providers nationwide, are working with the National Cable Television Collaborative in negotiations with FOX Corporation to renew our agreement to continue to offer FOX News Channel 45, FOX Business Channel 50, Fox Sports 1 (FS1) Channel... Full Article
Shop safely online this holiday season By Conner Williams Nov 20, 2019 \| posted by Conner Williams #news Everyone loves finding great deals on gifts during the holiday shopping season. But sometimes those deals come with an extra price on an unsecured WiFi network or fraudulent website. Be sure to take the following steps to protect your personal information when shopping online during Black Friday... Full Article
PGE reporting power outages near Oregon City, Beavercreek By Conner Williams Sep 17, 2019 \| posted by Conner Williams #outage #news UPDATE AT 2:33pm: PGE is still reporting a power outage in the 97045 ZIP code that is affecting 46 customers. The estimated restoration time for the remaining customers is 4:30PM. 12:47PM: PGE is investigating the cause of power outages in the 97045 and 97004 ZIP codes. The outage is... Full Article
What is upload speed and why is it important? By Conner Williams Jun 20, 2019 \| posted by Conner Williams #news #company information You and the family are on vacation and want to check in on your house through a virtual security camera system like Google Nest or Ring Doorbell. But what happens if your home’s Internet connection doesn’t have a fast enough upload speed to get that video feed to you? Systems like this... Full Article
Individual canvassing local neighborhoods posing as DirectLink employee By Conner Williams May 24, 2019 \| posted by Conner Williams #news We have received notice from several members about an individual posing as a DirectLink employee canvassing neighborhoods throughout our service area. This person has reportedly been knocking on doors falsely claiming to be a representative from DirectLink. When... Full Article
Be aware of scam email posing as DirectLink By Conner Williams May 13, 2019 \| posted by Conner Williams #scams #news #email Several of our members have made us aware of a scam email message from a sender posing as DirectLink. The sender name appears as “DirectLink”, but the email address does not match any of our company addresses that we use to communicate with members. The message asks the recipient to... Full Article
Be on the lookout for the "one ring" phone scam By Conner Williams May 7, 2019 \| posted by Conner Williams #scams #news Be on the lookout for the latest robocall scam that rings once and aims to get people to call the number back. It spoofs caller ID and looks like it's coming from a nearby number, but actually originates outside of the United States, creating the possibility of excessive long distance charges.... Full Article
Congratulations to our first Blazers tickets giveaway winners! By Conner Williams Nov 13, 2018 \| posted by Conner Williams #news To say thank you to our members, we'll be giving away tickets to Portland Trail Blazers games throughout the regular basketball season on our Facebook page! Our first random winner was Kathy Phillips, who won tickets to the Oct. 20 game against the San Antonio Spurs. Kathy took her son,... Full Article
KGW discontinues Estrella TV By Jason Nugent Oct 2, 2018 \| posted by Jason Nugent #news #tv As of October 1, 2018, KGW will no longer carry estrellaTV (channel 307), the American Spanish-language broadcast network. Quest (channel 320) has been added as its replacement. Quest provides “adventure programming about nature’s greatest dangers, history’s greatest mysteries and man’s greatest... Full Article
Viewer notice: Viacom announces channel blackout Wednesday for National School Walkout By Conner Williams Mar 13, 2018 \| posted by Conner Williams #news Viacom has announced that all of its network outlets will go dark this Wednesday, March 14 in support of the National School Walkout against gun violence. The blackout will occur from 10 a.m. to 10:17 a.m. and includes all Viacom TV networks along with their digital and social media platforms.... Full Article
SCAM ALERT! By Jason Nugent Feb 15, 2018 \| posted by Jason Nugent #news #scams There is a new scam email floating around, and the scammer is attempting to masquerade as DirectLink (or Web-Ster in the example below) in order to gain the confidence of potential victims. DO NOT CLICK on any links within the email or reply to it. Our engineering team is already working on a... Full Article
DirectLink HONORS LATE BOARD MEMBER, DON PETERSON, WITH PORTRAIT AND MEETING ROOM DEDICATION By Jason Nugent Jan 17, 2018 \| posted by Jason Nugent #company information #news January 11, 2018 - Canby, OR: DirectLink held a celebration to dedicate the new Don Peterson Boardroom to the late Canby Telephone Association (CTA) board member, Don Peterson. Don Peterson, served on the CTA board for 27 years. He was elected to the board in 1988 and served as... Full Article
Introducing SmartHub The New DirectLink Online Self-Management System, SmartHub, Arrives in August! By Jason Nugent Aug 1, 2017 \| posted by Jason Nugent #company information #news SmartHub delivers enhanced member options, detailed account information, and customized alerts to your computer, tablet or smart phone. SmartHubwill also change the way DirectLink administers eBill and AutoPay. The old electronic bill pay system was deactivated on August 1, 2017. Members... Full Article

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Pay Your Bill on Time and You Could Win a Gift Card to a Local Business!

Pay your bill on time and you could win a gift card to a local business!

Safely dispose of sensitive documents at Canby’s Shred Day this month

Let us know how you like to receive your DirectLink newsletter

The New DirectLink Online Self-Management System, SmartHub, Arrives in August!