A Company You Can Trust
When you sign up for communication services from DirectLink, you become a member of a cooperative association with more than 100 years of member service experience and technical expertise. Membership establishes your ownership and guarantees access to quality services that support your lifestyle. You earn dividends based on the services you subscribe to and the overall financial success of the cooperative.
A recent survey indicated that our members would like to know what sets DirectLink apart from the rest – what differentiates us. It is not easy for us to brag about ourselves. We would much rather continue contributing throughout the community without a lot of fanfare but we also want our members to know that we listen to them. So, here goes.
More than 1.2 million Americans receive their local telephone, and now Internet, service from a company like DirectLink. As a member-based cooperative, it is our duty to be good stewards of the trust you’ve placed in us by providing the most cost-effective, state-of-the-art, and quality services available.
We have connected Canby and the surrounding areas to the world since 1904. And Mt. Angel and the surrounding areas to the world since 1910. For other providers, Canby and Mt. Angel are two of many towns on a service map. With us, you are our sole focus and we are very concerned with the entire member experience. In addition to quality products, we also conduct fun contests like BINGO games, March Madness and College Bowl bracket contests, and hide telephone numbers in our quarterly newsletters for a complimentary bill credit. We also randomly select one member each month to receive a seasonal gift basket worth $50.
With an average 92% positive customer satisfaction rates from third party surveys, there is most certainly no comparison to other communications providers when it comes to our customer service and treating members with the care, responsiveness, and the dedication you deserve.
DirectLink became one of the first Gigabit communities in Oregon in April of 2014 – months before Google Fiber even began negotiations with Portland. In fact, the company was selected to host the 2015 Fiber-to-the-Home National Gimme Fiber Day here in Canby!
Our certified fiber-to-the-home product is the highest standard in the country, and we are the only provider in Canby to offer this connection quality. While we have not yet completed 100% fiber penetration to the 84-square miles we serve, we will reach that goal in the next 5 years. So if you are not yet served by our fiber product, you will be soon. We invite you to visit www.directlink.coop/fiber for updates on our fiber expansion plans.
The company has remained debt free and wholly viable as an organization while offering fair, everyday prices and unparalleled customer service to our members. The company offers complimentary technology workshops each quarter for anyone who would like to attend. Past topics have included iPad and Kindle use, Facebook, best security practices and spring cleaning your computer.
Nearly 70 employees work together to bring superior products and customer service to you and our 7,000 other members located within the 84-square mile service area. Most of these staff also live or volunteer in Canby and have a significant stake in the success of our town.
"Every day, DirectLink strives to demonstrate that small independent telephone companies work together to build a better world. We provide premier Internet, video and voice services and work to improve the quality of life in our community through generous donations for local non-profits and employee volunteerism.” said the DirectLink President, Paul Hauer. “I hope our members and those in our community at large join us in celebrating a business model that puts people first."
DirectLink and our employees feel it’s important to give back to the people and community. We felt so strongly about this, that contributing to educational and 501(c)3 organizations in Canby is a company wide commitment. We take pride in bringing people, business and organizations together; after all, it is what being part of a community is all about.
Our employees have volunteered over 300 hours since 2011 at various local nonprofits. Our community page, www.canby.com, and our social media feeds on Facebook and Twitter also help to promote events, organizations and causes in the community. We’ve listed below some of the organizations that have been bolstered by contributions, time, or materials from DirectLink or our employees just since 2010.
View our list of community contributions here.