A Company You Can Trust
When you sign up for communication services from DirectLink, you tap into traditional values and friendly local people. We offer more than 100 years of member service experience and technical expertise.
A recent survey indicated that our members would like to know what sets DirectLink apart from the rest – what differentiates us. It is not easy for us to brag about ourselves. We would much rather continue contributing throughout the community without a lot of fanfare but we also want our members to know that we listen to them. So, here goes.
We have connected Mt. Angel and the surrounding areas to the world since 1910. For other providers, Mt. Angel is one of many towns on a service map. With us, you are our sole focus and we are very concerned with the entire member experience. We feel it is our duty to be good stewards of the trust you’ve placed in us by providing the most cost-effective, state-of-the-art, quality products and services available.
In addition to quality products and services, we also conduct fun contests like BINGO games, March Madness and College Bowl bracket contests, and hide telephone numbers in our quarterly newsletters for a complimentary bill credit. We also randomly select one member each month to receive a seasonal gift basket worth $40.
With an average 95% positive customer satisfaction ratings from third party surveys, there is most certainly no comparison to other communications providers when it comes to our customer service and treating members with the care, responsiveness, and the dedication you deserve.
Nearly 70 employees work together to bring superior products and customer service to you and our many other members located in the Mt. Angel and Canby service areas. Most of these staff also live or volunteer in the area and have a significant stake in the success of this town.
Every day, DirectLink strives to demonstrate that small independent telephone companies work together to build a better world. We not only deliver information, communication and entertainment but we work to improve the quality of life in our community through generous donations for local non-profits and employee volunteerism.” said the DirectLink General Manager, Paul Hauer. “I hope our members and those in our community at large join us in celebrating a business model that puts people first.
DirectLink and our employees feel it’s important to give back to the people and community. We felt so strongly about this, that contributing to educational and 501(c)3 organizations in Mt. Angel is a companywide commitment. We take pride in bringing people, business and organizations together; after all, it is what being part of a community is all about.
Our employees are encouraged to volunteer at various local nonprofits. Our quarterly newsletters, building events board, and our social media feeds on Facebook and Twitter also help to promote events, organizations and causes in the community. We’ve listed at the link below some of the organizations that have been bolstered by contributions, time, or materials from DirectLink or our employees in the past several years.