
Cloudconnect gives you all the features of Mobility, Call Center, Audio Conferencing, Call Recording, Hosted Fax, Desktop Sharing, Instant Messaging, Presence, Unified Messaging under a Unified Communications platform.
CloudConnect
DirectLink CloudConnect is more than a phone system; it's a complete communications solution that gives businesses the ability to be accessible anytime, anywhere, on any device. You can now take advantage of integrated mobility and collaboration tools without the cost of maintaining expensive on-site equipment. Easy to personalize and easy to use, DirectLink CloudConnect will link everyone in your company, allowing you to communicate more efficiently and effectively. And, just like everything we do, you can count on expert installation, thorough training and local personal service.
Productivity Features
Simultaneous ringing, sequential ring, voicemail-to-email, web meetings, desktop sharing and seamless integrated mobility are just a few of the features this solution offers. It all can be personalized for each user, with no on-site IT expert required. Your existing phone numbers can be ported to the new service, eliminating the need to change business collateral or contact information.
Seamless Integrated Mobility
You no longer need to be tethered to your desk. DirectLink CloudConnect lets you conduct business on your smartphone, tablet or laptop - anywhere the Internet is available. Whether you have an Android or iOS device, or a Windows or Apple OS computer, our dedicated clients let you make and take calls with your work number, access contacts and share files.
Collaboration Tools
DirectLink CloudConnect gives your employees an easy way to work together - whether they're in the office, at home or on the road. It starts with Instant Messaging with Presence, a way to tell at-a-glance if coworkers are available, busy, away or offline. Plus, you get file sharing, desktop sharing, video calling and audio conference calling with individual moderator codes.
Unlimited Local and Long Distance
While many providers offer only local calling, this solution includes unlimited local and long distance to the 48 contiguous US states - at no additional charge. If your company conducts business across the country, this can make a world of difference.
DirectLink CloudConnect Customer Administration Portal - Powerful and Easy to Use
DirectLink CloudConnect has a unique, Customer Administration Portal that makes controlling every aspect of your phone system easy. Administrator can manage every aspect of the overall solution, while end users are able to manage their individual features and needs themselves.
Incomparable Customer Care
We are focused on getting your new communications solution up quickly so your business can immediately realize the productivity benefits built into our hosted solution. Our back-office systems and portals have been carefully designed to achieve that outcome, and are backed by our dedicated personnel. We stand ready to quickly respond to your needs long after the sale.
Low, Set Monthly Fees
With no on-premise system to upkeep, you simply pay a small, set fee every month. No surprises.
CloudConnect - Packages
VIPremium | VIPreferred | VIPrimer*** | |
Unlimited Local / Long Distance* | Local Calling Only | ||
Extension-to-Extension Calls | |||
Call Logs | |||
Call Forwarding (Always, Busy, No Answer, Not Reachable, Selective) | |||
Shared Call Appearance / Busy Lamp Field | |||
Speed Dial | |||
Simultaneous Ring / Sequential Ring | |||
Voicemail (Voicemail-to-Email) | |||
Mobility (One-number access, Presence, Android / iOSclients) | |||
Full-featured Windows / MAC Softphone Client with Presence, Chat and Desktop Sharing | |||
Unlimited Audio Conferencing (Add-on)** |
Premium and Preferred packages all come equipped with individual phone numbers (DIDs), E911 service, caller ID, 3-way calling, speed dial and calllogs.Account Level Features listed below (Column 1) are included at no additional charge with the purchase of a combination of the 3 bundled seat packages above.
*Unlimited long distance is to lower 48 states. Calls to Hawaii and Alaska and calls within Hawaii and Alaska outside of their local area will incur usage charges.
** Add the Personal Conference Bridge product for additional cost to enable these features.
*** Primer is not meant for a person. Primer is meant for a common area (lobby, kitchen, etc.).
CloudConnect - Account Features
ACCOUNT FEATURES
Basic AutoAttendantDial by Name Directory
Music on Hold
Hunt Groups
Main Company Phone Number
Porting Services
E911 Registration Services
Corporate Directory
National Directory Listing
Robust Call Control
Customer Admin Portal
ADD-ONS AVAILABLE
Standalone MailboxVirtual Extensions
Virtual Numbers
Audio Conference
Additional AutoAttendant
Advanced AutoAttendant
Toll FreeNumbers
Fax Line
ADD-ONS CONT.
Personal HostedFaxShared Hosted Fax
Call Recording
Receptionist Console
Call Center:
- User
- Agent Client
- Supervisor Client