Financial Assistance Programs
COMING SOON: Emergency Broadband Benefit
DirectLink is an approved provider of the new Federal Communications Commission Emergency Broadband Benefit (EBB) program designed to help pay for an Internet connection. This government program will launch on May 12, 2021 and will provide up to a $50 monthly discount on Internet service to eligible households. There are a number of ways to meet the eligibility requirements for this benefit, but if you already qualify for Lifeline assistance, then you will also qualify for the EBB assistance as well. This page will be updated with a link to apply for the EBB program once it goes live.
The program will end once the funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first. Visit fcc.gov/broadbandbenefit for additional details about the Emergency Broadband Benefit.
Lifeline is a Government Assistance Program
Lifeline Assistance reduces an eligible customer's monthly rates for local residential service. An eligible customer receives credit for the Federal Subscriber Line Charge as well as a credit towards residential access line rate.
Lifeline Assistance is available to all residential customers who meet the eligibility requirements set forth on the Oregon Lifeline Support Website.
In addition, eligible subscribers must meet the requirements for the Oregon Telephone Assistance Program as defined in OAR 860-033-0030. For more information please visit the Oregon PUC Website.
As a participant in the Federal Lifeline Assistance Program, customers are eligible to receive Toll Restriction Service at no charge. This service will only be provided at the customer's request.
Local service deposit requirements will be waived for customers who voluntarily receive Toll Restriction Service.
Participants in the Federal Lifeline Assistance Program shall not be disconnected from Local Service for non-payment of toll charges. In addition, DirectLink will not deny re-establishment of Local Service to customers who are eligible for this assistance and have previously been disconnected for non-payment of toll charges. This assistance will not be connected if an outstanding balance is owed by the customer for local service.
Partial payments that are received from Lifeline customers will first be applied to local service charges and then to any outstanding toll charges.
Credit amount will not exceed the total Subscriber Line Charge and the Residential Local Exchange rate.