Internet Troubleshooting

There are two different types of High-Speed Internet connections with DirectLink. You might have a DSL or a Fiber Connection. Provided with your Internet subscription is a speed rate which is usually quoted as megabits per second (e.g. 3.0 Mbps).

Note: If you are connected to the Internet but think you aren't getting the full speed visit the Internet speed troubleshooting page.

DSL Modem

If you have DSL service (digital subscriber line) you will have been provided a modem (modulator-demodulator). For modem information and setup instructions click here.

Fiber Optic Connection

If you have a fiber optic connection there will be an Ethernet jack installed specifically for Internet service. For more information and troubleshooting tips click here.

WiFi Networking

If you have a wireless network there will be additional steps and devices you may have to troubleshoot. There will often be a Router or Wireless Access Point that connects to the Internet first and your other devices hook up to it. Click here for troubleshooting your wireless network.